Last updated: 19 August 2026
At Spiritual Bliss, we want you to be happy with your purchase. This Returns & Refunds Policy explains your rights if you change your mind, receive a faulty or damaged item, or experience a problem with your order.
Nothing in this policy affects your statutory consumer rights.
Business: Spiritual Bliss
Website: spiritualbliss.uk
Email: hello@spiritualbliss.uk
1. Changing Your Mind – UK Customers
If you are a UK consumer purchasing online, you normally have the right to cancel your order within 14 days of receiving your goods, without having to give a reason, subject to certain legal exceptions.
If an order contains multiple items delivered separately, the cancellation period normally runs from the day after you receive the last applicable item.
To exercise your right to cancel, you must tell us clearly that you wish to cancel within the applicable 14-day period.
Please contact:
Include your name and order number so we can identify your order.
You do not have to use any particular wording to cancel.
2. Returning Goods After Cancellation
After notifying us that you wish to cancel, you must normally return the applicable goods within 14 days.
Please contact us before sending anything back so that we can provide the correct return instructions.
This is particularly important because some Spiritual Bliss products are dispatched by third-party suppliers or fulfilment partners.
Do not automatically return an item to the address printed on the original parcel.
That address may belong to a courier, warehouse or fulfilment provider and may not be the correct returns address.
We will provide appropriate return instructions after you contact us.
3. Condition of Returned Items
You are entitled to handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, similar to how you might examine them in a shop.
You are responsible for taking reasonable care of goods while they are in your possession.
Where permitted by law, we may make a reasonable deduction from a refund if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to inspect them.
Where possible, please return products with their original packaging and accessories.
Your statutory rights concerning faulty or misdescribed goods are not affected.
4. Return Postage for Change-of-Mind Returns
Unless we state otherwise, customers are normally responsible for the direct cost of returning goods when cancelling because they have changed their mind, provided this was communicated before purchase as required by law.
We recommend obtaining proof of postage and using an appropriate delivery service.
If an item is faulty, damaged, incorrect or otherwise does not conform to the contract, different rules apply as explained below.
5. Refunds for Cancelled Orders
Where you validly exercise your statutory right to cancel, we will refund the payments we are legally required to refund.
This will normally include:
- The purchase price of the applicable goods; and
- The cost of our least expensive standard delivery option where the law requires the original delivery charge to be refunded.
If you chose a more expensive delivery service, such as express or premium delivery, we are not normally required to refund the additional amount above our standard delivery charge.
We may withhold the refund until we have received the goods back or you provide evidence that you have returned them, whichever occurs first, where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
6. Products That Cannot Normally Be Returned Because You Changed Your Mind
Your statutory right to cancel may not apply to certain products.
Depending on the product and circumstances, this can include:
- Goods made to your specifications
- Clearly personalised or customised products
- Products made specifically for you
- Goods liable to deteriorate or expire rapidly
- Sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed
- Other products legally exempt from cancellation rights
This may be relevant to certain personalised items that Spiritual Bliss produces in the future.
These exceptions do not remove your rights if a product is faulty, damaged, not as described or otherwise fails to meet your statutory rights.
7. Personalised and Custom-Made Products
Products personalised or made specifically to a customer’s requirements normally cannot be returned simply because the customer has changed their mind.
This may include products customised with:
- Names
- Wording
- Designs
- Dates
- Images
- Customer-selected personalised information
Customers are responsible for checking personalised information carefully before submitting an order.
However, if we make an error in the personalisation, or the product is faulty, damaged or not as agreed, please contact us.
Your statutory rights remain unaffected.
8. Faulty, Damaged or Incorrect Items
If you receive an item that is:
- Faulty
- Damaged
- Incorrect
- Not as described
- Missing components
- Otherwise not of satisfactory quality
please contact us as soon as reasonably possible at:
Please provide:
- Your name
- Order number
- A description of the problem
- Photographs of the item and packaging where reasonably helpful
Photographs can help us investigate damage or errors quickly, particularly where a product has been dispatched by a fulfilment partner.
We will deal with faulty, damaged or incorrect goods in accordance with your statutory rights.
9. Your UK Rights for Faulty Goods
UK consumers have legal rights under the Consumer Rights Act 2015.
Goods must generally be:
- Of satisfactory quality
- Fit for their intended purpose
- As described
Depending on the circumstances and how long you have had the product, you may have rights to a repair, replacement, price reduction or refund.
For many faulty goods, consumers have a 30-day short-term right to reject and obtain a refund, subject to the requirements and exceptions under applicable law.
Nothing in this policy is intended to replace, reduce or restrict those statutory rights.
10. Natural Products
Many Spiritual Bliss products may be made from natural materials.
Products such as crystals, gemstones, minerals and wooden or handmade items can naturally vary in:
- Colour
- Pattern
- Shape
- Size
- Texture
- Weight
- Natural markings
Small natural variations from photographs are not necessarily faults.
However, if you believe the item you received is materially different from its description or is genuinely damaged or defective, please contact us.
11. Earrings, Cosmetics, Bath & Body and Hygiene-Sensitive Products
Certain sealed products may be unsuitable for return after opening for genuine health-protection or hygiene reasons.
Where the legal exemption applies, the right to cancel may be lost once the product has been unsealed after delivery.
This may apply to certain products such as sealed cosmetics, body products or other hygiene-sensitive goods.
Whether an exemption applies will depend upon the particular product and circumstances.
This does not affect your rights if the item is faulty, damaged or not as described.
12. Herbal Teas, Food and Perishable Products
Certain food, herbal tea or other consumable products may have restrictions on change-of-mind returns, particularly where goods deteriorate or expire rapidly or where another statutory exception applies.
Please contact us before attempting to return a consumable product.
This does not affect your legal rights where a product is faulty, unsafe, damaged or not as described.
13. Dropshipped and Third-Party Fulfilled Products
Some Spiritual Bliss products may be dispatched directly by a third-party supplier or fulfilment partner.
Your consumer rights are not reduced simply because an order was fulfilled by a third party.
However, the correct return destination may be different depending upon the product.
For this reason, please contact:
before returning a dropshipped or supplier-fulfilled item.
We will provide the appropriate return instructions.
14. Separate Parcels
If your order contains products from different locations or suppliers, it may arrive in more than one parcel.
If you wish to return multiple products, they may also require different return addresses.
Please contact us before returning them so we can provide the correct instructions.
15. Lost Parcels and Items Not Received
If your order has not arrived within the expected delivery period, please contact us.
We may need to investigate the delivery with the courier, postal service, supplier or fulfilment partner.
Your legal rights concerning goods that have not been delivered remain unaffected.
We will not require a customer to resolve a delivery failure directly with our supplier where responsibility legally remains with Spiritual Bliss.
16. Refused and Uncollected Deliveries
If a parcel is returned because it was refused or was not collected, please contact us.
Any refund or redelivery will depend upon the circumstances and applicable consumer law.
Where legally permitted, reasonable additional delivery or return costs arising from a customer’s actions may be deducted or charged.
This does not affect your rights where the failure to deliver was caused by us or our delivery arrangements.
17. International Returns
When Spiritual Bliss begins offering international delivery, customers outside the UK may have cancellation and return rights under laws applicable in their country.
Nothing in this policy is intended to exclude mandatory consumer rights that apply to you.
International customers should contact:
before returning any product.
International returns can involve customs documentation and different return locations, particularly for supplier-fulfilled products.
Please wait for return instructions before sending the goods.
18. International Return Postage
Unless applicable law or the circumstances require otherwise, customers may be responsible for the direct cost of an international change-of-mind return.
Where goods are faulty, damaged, incorrect or otherwise fail to conform to applicable legal requirements, we will handle return costs in accordance with the rights that apply to the transaction.
Customers should not send an international return until they have received return instructions from us.
19. Customs Charges on International Returns
Customers returning products internationally should follow any customs instructions we provide.
Spiritual Bliss cannot accept responsibility for unnecessary customs or import charges caused by incorrectly declared return parcels where appropriate return instructions were provided.
This does not affect mandatory consumer rights.
20. Refund Processing
Once a refund has been approved and processed, it will normally be returned to the original payment method.
Although we may process a refund promptly, the time it takes to appear in your account can depend upon your bank, card issuer or payment provider.
Payments made through Square will normally be refunded through the appropriate original payment method where possible.
21. Exchanges
We may be able to arrange an exchange in some circumstances, depending upon product availability and the reason for return.
We cannot guarantee that a replacement product will remain in stock.
Where an exchange is not available, an appropriate refund or other remedy will be provided where required.
22. Cancelling an Order Before Dispatch
If you want to cancel an order before it has been dispatched, contact us as soon as possible:
We will try to stop the order before fulfilment.
However, because some orders may be automatically forwarded to suppliers or fulfilment partners, we cannot guarantee that an order can be stopped once processing has begun.
If it has already been dispatched, your applicable cancellation and return rights will still apply.
23. Refund Abuse and Fraud
We reserve the right to investigate suspected fraudulent returns, false claims or abuse of our returns process.
Nothing in this section allows us to withhold a refund, replacement or other remedy where a customer is legally entitled to one.
24. Contact Us
For cancellations, returns, refunds, damaged products or other order problems, please contact:
Spiritual Bliss
Email: hello@spiritualbliss.uk
Website: spiritualbliss.uk
Please include your order number whenever possible so that we can locate your purchase quickly.