Last updated: 19 August 2026
At Spiritual Bliss, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, contact us or place an order.
Spiritual Bliss operates as a sole trader business and is the data controller for personal information processed in connection with this website.
Business: Spiritual Bliss
Website: spiritualbliss.uk
Email: hello@spiritualbliss.uk
1. Information We Collect
When you visit our website, contact us, create an account or place an order, we may collect information including:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
- Products you order
- Order and transaction information
- Account information if you create an account
- Communications and enquiries you send to us
- Information relating to returns, refunds or customer-service enquiries
- Your IP address
- Browser and device information
- Information about how you use our website
- Cookie and similar technology information
We only collect information that is reasonably necessary to operate Spiritual Bliss, provide our services and comply with our legal obligations.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Take and confirm payments
- Arrange delivery of your purchases
- Communicate with you about your order
- Provide customer service
- Manage returns, refunds and complaints
- Create and manage customer accounts
- Prevent fraud and protect the security of our website
- Maintain appropriate business, financial and tax records
- Improve our website, products and customer experience
- Send marketing communications where you have consented to receive them
- Comply with legal and regulatory requirements
We do not sell your personal information to third parties.
3. Our Legal Basis for Using Your Information
UK data-protection law requires us to have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely upon:
Contract – where processing your information is necessary to process an order, deliver your products or provide a service you have requested.
Legal obligation – where we need to process or retain information to comply with legal, accounting, tax or regulatory requirements.
Legitimate interests – where we have a legitimate business reason to process information, such as operating and securing our website, preventing fraud and improving our services, provided those interests do not override your rights.
Consent – where you have given us permission to use your information for a particular purpose, such as certain marketing activities or non-essential cookies. You can withdraw your consent at any time.
4. Orders and WooCommerce
Our online shop uses WordPress and WooCommerce.
When you shop with Spiritual Bliss, information required to process and administer your purchase may be collected and stored through our website.
This can include your:
- Name
- Email address
- Telephone number
- Billing and delivery addresses
- Products purchased
- Order value
- Order status
- Customer account information
- Relevant technical information associated with your order
We use this information to process purchases, manage orders, provide customer service and maintain appropriate business records.
5. Payments
Online payments made through Spiritual Bliss are processed securely using Square.
Depending on the payment methods available at checkout, customers may be able to pay using debit or credit cards and supported digital wallets such as Apple Pay or Google Pay.
When you make a payment, the information necessary to process the transaction is provided securely to the relevant payment provider.
Spiritual Bliss does not need to store your complete debit or credit card details in order to process payments through these services.
Payment providers may process personal information in accordance with their own privacy policies and legal obligations.
6. Delivery and Order Fulfilment
Some products sold by Spiritual Bliss may be dispatched directly to you by a third-party supplier or fulfilment partner on our behalf.
To process and deliver your order, we may therefore share the personal information necessary to fulfil your purchase with relevant suppliers, fulfilment providers, postal services and courier companies.
This may include:
- Your name
- Delivery address
- Email address where required
- Telephone number where required
- Details of the products being delivered
We only provide information reasonably necessary to process and deliver your order.
Third-party fulfilment does not change your relationship with Spiritual Bliss as the retailer from whom you purchased your products.
7. Customer Accounts
You may have the option to create an account on our website.
If you create an account, we store the information you provide in your customer profile to enable you to access your account and use relevant website features.
You are responsible for keeping your account login details secure.
Where available, you may view or update certain personal information through your account.
8. Website Hosting and Service Providers
Our website is hosted using services provided by IONOS.
We may also use other trusted technology and service providers where necessary to operate, maintain, secure or improve the Spiritual Bliss website.
These providers may process limited personal information on our behalf where this is necessary to provide their services.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are strictly necessary for our website and online shop to function. For example, cookies may be required to operate your shopping basket, checkout or customer account.
Other cookies may be used to understand how visitors use our website, improve its performance or provide additional functionality.
Where required by law, non-essential cookies will only be placed after you have given the appropriate consent.
You can manage applicable cookie preferences through the cookie controls available on our website and through your browser settings.
Please see our Cookie Policy for further information when available.
10. Marketing Communications
Where you have chosen to receive marketing communications from Spiritual Bliss, we may use your contact information to send you information about products, promotions, offers or news.
You can withdraw your consent or unsubscribe from marketing communications at any time.
Where an unsubscribe link is provided in an email, you can use that link, or you can contact:
Opting out of marketing will not prevent us from sending necessary communications relating to an order you have placed.
11. Who We Share Your Information With
Where necessary, we may share relevant personal information with organisations that help us operate Spiritual Bliss, including:
- Payment processors such as Square
- Website and e-commerce service providers
- Website hosting providers
- Third-party suppliers and fulfilment partners
- Postal and courier companies
- IT and security providers
- Professional advisers where necessary
- Government, tax, regulatory or law-enforcement authorities where we are legally required to do so
We only share information where there is an appropriate reason to do so.
We do not sell or rent customer personal information.
12. How Long We Keep Your Information
We do not keep personal information for longer than reasonably necessary.
How long information is retained will depend upon why it was collected and whether we are required to retain it for legal, tax, accounting, fraud-prevention or other legitimate purposes.
For example, certain order, payment and accounting records may need to be retained for several years after a transaction.
Where personal information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.
13. International Data Transfers
Some organisations that provide services to us may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections and safeguards required by UK data-protection law are in place.
14. Your Data Protection Rights
Depending on the circumstances, UK data-protection law gives you a number of rights concerning your personal information.
These may include the right to:
- Ask for access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict the processing of your information in certain circumstances
- Object to certain ways in which we process your information
- Ask for certain information to be transferred to you or another organisation
- Withdraw your consent where processing is based upon consent
These rights are not absolute and may depend upon the circumstances and any legal obligations that apply to us.
To exercise your rights or ask a question about your personal information, contact:
15. Complaints
If you have concerns about how Spiritual Bliss handles your personal information, please contact us first so that we have an opportunity to investigate your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
16. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Our website uses appropriate security measures, but no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
17. Children’s Privacy
Our website is intended for general retail customers and we do not knowingly seek to collect personal information directly from children who are unable to provide valid consent under applicable data-protection law.
If we become aware that personal information has been collected inappropriately, we will take reasonable steps to remove it.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, payment methods, suppliers or legal requirements.
When we make changes, the updated version will be published on this page and the Last updated date will be changed.
We recommend checking this page occasionally for updates.
19. Contact Us
If you have any questions about this Privacy Policy, your personal information or how Spiritual Bliss uses your data, please contact:
Spiritual Bliss
Email: hello@spiritualbliss.uk
Website: spiritualbliss.uk.