Last updated: 19 August 2026
Welcome to Spiritual Bliss.
These Terms & Conditions apply when you access our website or purchase products from Spiritual Bliss through spiritualbliss.uk.
Please read these terms carefully before placing an order. By placing an order through our website, you agree to these Terms & Conditions.
Nothing in these terms affects any statutory rights you have as a consumer that cannot legally be excluded or restricted.
Business: Spiritual Bliss
Business type: Sole trader
Website: spiritualbliss.uk
Email: hello@spiritualbliss.uk
1. About Spiritual Bliss
Spiritual Bliss is an independent online retailer offering products that may include crystals and gemstones, incense and fragrance products, tarot and divination items, spiritual and ritual supplies, home décor, gifts and curiosities, herbal teas, bath and body products, handmade products and other related items.
Some products are held or produced directly by Spiritual Bliss, while others may be supplied and dispatched directly to customers by third-party suppliers or fulfilment partners.
Our product range may change from time to time.
2. Using Our Website
You may use our website for lawful purposes only.
You must not knowingly:
- Misuse or attempt to interfere with the website
- Introduce malicious software or harmful material
- Attempt to gain unauthorised access to the website or its systems
- Use the website for fraudulent or unlawful purposes
- Place fraudulent orders or provide false information
We may restrict or suspend access where reasonably necessary to protect our website, customers or business.
3. Products
We take reasonable care to ensure product descriptions, photographs, measurements and other information are accurate.
However, colours and appearance may vary slightly depending on your screen or device.
Natural and handmade products may also vary from photographs.
For example, crystals, gemstones, minerals, wooden items and handmade products can naturally vary in:
- Colour
- Pattern
- Shape
- Size
- Texture
- Weight
- Natural markings
These variations are part of the individual character of such products and do not necessarily mean that an item is faulty.
Where a product is sold as assorted, mixed or randomly selected, the item received may differ from the example photographs unless otherwise stated.
4. Spiritual and Wellness Products
Some products sold by Spiritual Bliss may traditionally be associated with spiritual practices, meditation, wellbeing, folklore or particular beliefs.
Any information describing the traditional, spiritual or historical associations of crystals, herbs, incense, spiritual products or similar items is provided for general interest only.
We do not claim that spiritual products can diagnose, treat, cure or prevent medical or psychological conditions.
Nothing on our website should be treated as a substitute for appropriate medical or professional advice.
5. Herbal Teas and Consumable Products
Where we sell herbal teas, infusions or other consumable products, customers should read all ingredients, allergen information, preparation instructions and warnings supplied with the product before use.
If you have allergies, are pregnant or breastfeeding, take medication, have a medical condition or have concerns about whether an ingredient is suitable for you, you should obtain appropriate professional advice before consuming the product.
Do not consume a product if you know or suspect that you are allergic to one of its ingredients.
6. Bath, Body and Cosmetic Products
Customers should read and follow any instructions, ingredients, warnings and precautions supplied with bath, body, skincare, fragrance or cosmetic products.
Discontinue use if irritation or an adverse reaction occurs and seek appropriate advice where necessary.
Products should be used only for their intended purpose.
7. Age-Restricted or Restricted Products
Certain products may be subject to age restrictions, shipping restrictions or other legal requirements.
Where an age restriction applies, we may require appropriate confirmation or verification before accepting or fulfilling an order.
We reserve the right to refuse or cancel an order where supplying the product would breach applicable law or shipping restrictions.
8. Prices
Prices displayed on our website are shown in the currency indicated on the website.
We take reasonable care to ensure prices are correct.
If we discover an obvious pricing error after you place an order, we may contact you and give you the option of purchasing at the correct price or cancelling the affected item for a refund.
Delivery charges, where applicable, are shown separately before you complete your purchase.
For international orders, additional taxes, customs charges or import duties may apply as described below.
9. Placing an Order
When you place an order, you are making an offer to purchase the products in your basket.
Receiving an automated order acknowledgement does not necessarily mean that we have accepted your order.
An order is accepted when we confirm acceptance or begin processing or fulfilling the order, as applicable.
We may refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- There has been an obvious pricing or description error
- Payment cannot be authorised
- We suspect fraud or misuse
- Delivery to the requested destination is unavailable
- Supplying the product would breach applicable law or restrictions
If we cancel an order after payment has been taken, we will refund the appropriate amount.
10. Payment
Payment must be made using one of the payment methods offered at checkout.
Online payments may be processed securely through Square and supported payment methods.
Depending on availability and the customer’s device, payment options may include debit cards, credit cards and supported digital wallets.
Payment options may change over time.
We do not guarantee that every payment method will always be available.
11. Availability and Stock
All products are subject to availability.
Because some products may be supplied by third-party suppliers, stock availability can occasionally change before our website has been updated.
If an item becomes unavailable after you order, we will contact you and, where appropriate, offer an alternative or refund the unavailable item.
We are not obliged to provide a substitute product unless we agree to do so.
12. Third-Party Fulfilment and Dropshipping
Some Spiritual Bliss products may be stored, packed and dispatched directly to you by one of our suppliers or fulfilment partners.
This means that products within the same order may sometimes arrive:
- In separate parcels
- At different times
- From different dispatch locations
Where necessary to fulfil your purchase, relevant delivery information may be provided to the supplier, fulfilment provider or courier.
Further information about the handling of personal information is available in our Privacy Policy.
Spiritual Bliss remains responsible for our obligations to you as the retailer where applicable.
13. UK Delivery
Available delivery options and applicable charges will be displayed during checkout.
Delivery costs may depend upon factors including:
- Destination
- Parcel weight
- Product type
- Delivery service
- Applicable carrier or fulfilment charges
Some UK destinations, including Northern Ireland, Scottish Highlands and Islands and other remote or island locations, may have different delivery charges or delivery times.
Estimated delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
14. International Delivery
Spiritual Bliss may offer international delivery to selected countries in the future.
International delivery is only available where the destination is offered at checkout.
The availability of international delivery may depend upon:
- The destination country
- The products ordered
- Courier availability
- Supplier restrictions
- Import restrictions
- Dangerous-goods restrictions
- Customs requirements
- Other applicable laws or regulations
We reserve the right to restrict international delivery for particular products or destinations.
15. Customs, Import Duties and Overseas Taxes
International orders may be subject to customs duties, import VAT, taxes, handling charges or other fees imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the price paid to Spiritual Bliss and may be payable separately by the recipient.
Customers are responsible for checking applicable import requirements and charges in their destination country.
We cannot control charges imposed by overseas customs or tax authorities.
If an international parcel is refused, abandoned or returned because applicable customs charges were not paid, any refund may be reduced by reasonable costs that we are legally entitled to deduct, subject to your applicable consumer rights.
16. International Restrictions
Customers ordering internationally are responsible for ensuring that products they order may legally be imported, possessed and used in their destination country.
Some products — including certain plants, herbs, foods, cosmetics, liquids, incense or other regulated materials — may be restricted in particular countries.
Where we become aware that a product cannot legally or reasonably be shipped to a destination, we may cancel that item and issue an appropriate refund.
17. Delivery Delays
We will take reasonable steps to ensure orders are dispatched and delivered within the applicable timeframe.
However, delays can occasionally occur due to circumstances outside our reasonable control, including:
- Courier disruption
- Severe weather
- Customs processing
- Postal disruption
- Supplier delays
- Transport disruption
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Your statutory rights concerning delivery remain unaffected.
18. Delivery Information
Customers are responsible for providing accurate and complete delivery information.
Please check your delivery address carefully before submitting an order.
If you discover an error, contact us as quickly as possible at:
We cannot guarantee that an address can be changed once an order has entered processing or fulfilment.
This does not affect any rights you may have where an order has not been properly delivered due to circumstances for which we are legally responsible.
19. Cancellation Rights for UK Consumers
If you are a UK consumer purchasing online, you will normally have a legal right to cancel many purchases within 14 days after receiving the goods, subject to applicable exceptions.
You must inform us of your decision to cancel within the applicable cancellation period.
After notifying us of cancellation, you will normally have a further 14 days to return the goods.
These rights are subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and applicable exceptions.
Our Returns & Refunds Policy provides further information.
20. Exceptions to Cancellation Rights
The statutory right to change your mind may not apply to certain products, including, where legally applicable:
- Goods made to your specifications or clearly personalised
- Sealed goods that are not suitable for return for health-protection or hygiene reasons where the seal has been broken after delivery
- Goods that deteriorate or expire rapidly
- Other goods excluded from cancellation rights by law
This does not remove your legal rights if goods are faulty, damaged, not as described or otherwise fail to meet applicable legal requirements.
21. Returns and Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer law.
Customers should contact:
before returning an item so that appropriate instructions can be provided.
Because some products are dispatched by fulfilment partners, you should not automatically return an item to the address shown on the parcel unless we specifically instruct you to do so.
22. Faulty, Damaged or Incorrect Products
UK consumers have statutory rights relating to goods that are faulty, damaged, not as described or not of satisfactory quality.
These rights are separate from your right to change your mind.
If you receive a product that appears faulty, damaged or incorrect, contact us as soon as reasonably possible at:
Please include your order details and a description of the problem. We may reasonably request photographs where these help us investigate damage, faults or incorrect products.
Nothing in these Terms limits your statutory rights.
23. International Consumer Rights
Customers outside the United Kingdom may have mandatory consumer rights under the laws applicable to them.
Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.
International cancellation and return rights may therefore vary depending upon the customer’s location.
24. Refunds
Approved refunds will normally be returned to the original payment method unless otherwise agreed or required by law.
The time taken for funds to appear after a refund has been processed can depend upon the payment provider or financial institution.
Where the law permits us to make reasonable deductions — for example, in certain circumstances involving diminished value caused by handling beyond what is necessary to inspect goods — we reserve the right to do so.
25. Promotions and Discount Codes
From time to time, Spiritual Bliss may offer promotional codes, discounts or special offers.
Unless otherwise stated:
- Promotions cannot be exchanged for cash
- Promotional codes may have expiry dates
- Offers may apply only to selected products or orders
- Minimum-spend requirements may apply
- Only one promotional code may be permitted per order
- Promotions may be withdrawn or changed where lawful to do so
Specific promotional terms will take precedence where provided.
26. Intellectual Property
Unless otherwise stated, the Spiritual Bliss website and its original branding, written content, graphics and other original materials are owned by or licensed to Spiritual Bliss.
Third-party product photographs, descriptions, trademarks and other materials remain the property of their respective owners where applicable.
You may not reproduce or commercially exploit our original website content without permission except where permitted by law.
27. Website Availability
We aim to keep our website available and accurate, but we cannot guarantee uninterrupted access.
We may occasionally suspend or restrict access for maintenance, security, updates or circumstances outside our reasonable control.
28. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer law.
Subject to those rights, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
If you are purchasing as a consumer, these Terms do not exclude or restrict your statutory consumer rights.
29. Privacy
We process personal information in accordance with our Privacy Policy.
Please read our Privacy Policy for information about how we collect, use, share and protect personal information.
30. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, payment methods, delivery arrangements or applicable law.
The terms that apply to an order will generally be those in force when the order is placed, subject to applicable law.
The latest version will be published on this page.
31. Governing Law
These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer living elsewhere in the United Kingdom or overseas, you may also have rights under mandatory laws applicable in your place of residence that these Terms cannot remove.
32. Contact Us
If you have questions about an order or these Terms & Conditions, please contact:
Spiritual Bliss
Email: hello@spiritualbliss.uk
Website: spiritualbliss.uk